Return Policy

RETURN POLICY

We believe that our customers will be very happy with their purchase, and we do our best to ensure that the end product is to meet the customer satisfaction. The quality check of every BATTLE STRONG  item is performed before any product is shipped. 

However, if there is a default on an item or items of your order that was made by us we will be happy to review it. If we deem the mistake was our fault, we will replace the damaged item at no cost to you. Simply email our customer service team at battlestrongtogether@gmail.com including a 'Default item(s)' subject line.

Please include the following information with your email so we can review and respond to your request as quickly as possible:

1) Let us know the order ID.
2) Take a photo of the issue so that we can see it clearly.
3) Include a brief written description of the issue.

We will notify you once we’ve received and inspected your request for exchange, and let you know if the default was on our end or not within 5 business days.

Please inspect your order upon reception and contact us immediately if the item is defective so that we can evaluate the issue and make it right. All issues must be reported within 15 calendar days of receiving the order for us to review it. Unfortunately, we cannot review possible issues reported after 15 calendar days.

Please note: We don’t remake or refund orders due to customer’s remorse, wrong sizes, wrong or inexact addresses.